windows 7 issues

cc1157 · Post by **cc1157** » Mon Apr 12, 2010 5:39 pm

I recently upgraded to Windows 7 and cannot get Acoustica to scan my harddrive for new songs. I tried to change where my computer scans per Acoustica support but that didnt fix it. Any suggestions

Thanks

Post by **Acoustica Eric** » Tue Apr 13, 2010 6:00 am

What does it do when you click the scan button?

cc1157 · Post by **cc1157** » Tue Apr 13, 2010 4:39 pm

it scans and finds 2 songs that must be on everyones computer then says Acoustica has encountered a problem and must close and then closes.

YouTube · Post by **Acoustica Greg** » Tue Apr 13, 2010 5:18 pm

Hi,

Try deleting the acoustica.adb file from this folder:

%appdata%\Acoustica\Acoustica MP3 CD Burner\

Another way to find that folder is this:

1. Click on the Windows Start menu.
2. Select "All Programs."
3. Select "Acoustica MP3 CD Burner."
4. Select "Logs."

Delete "acoustica.adb" and you should be able to start MP3 CD Burner.

Greg

cc1157 · Post by **cc1157** » Wed Apr 14, 2010 3:50 pm

I tried that and it still does the same thing.

YouTube · Post by **Acoustica Greg** » Wed Apr 14, 2010 4:21 pm

Hi,

The next time it happens, send us the cdburner-log.txt file from that same folder.

Submit an Acoustica Support Request and attach the file.

Greg

cc1157 · Post by **cc1157** » Thu Apr 15, 2010 3:59 pm

I should have told you I tried that 2 or 3 times no help.

YouTube · Post by **Acoustica Greg** » Thu Apr 15, 2010 4:48 pm

cc1157 wrote:I should have told you I tried that 2 or 3 times no help.

You deleted the "acoustica.adb" file two or three times?

cc1157 · Post by **cc1157** » Thu Apr 15, 2010 5:00 pm

Yes I did

YouTube · Post by **Acoustica Greg** » Thu Apr 15, 2010 5:02 pm

cc1157 wrote:Yes I did

Okay, I'll look at your log file and email you with more suggestions.

martinev38 · Post by **martinev38** » Thu Apr 29, 2010 12:27 pm

i got the same issues

YouTube · Post by **Acoustica Greg** » Thu Apr 29, 2010 2:45 pm

Send us your log file!

martinev38 wrote:i got the same issues

jack cohen · Post by **jack cohen** » Thu May 27, 2010 1:41 pm

Repeated efforts on my new Win7 machine all result in a "not compatible" message (and continuing anyway brings up a message about a missing file - perhaps a dll file for skins - but no loading!)

Can anyone help?
TIA

YouTube · Post by **Acoustica Greg** » Thu May 27, 2010 2:24 pm

jack cohen wrote:Repeated efforts on my new Win7 machine all result in a "not compatible" message (and continuing anyway brings up a message about a missing file - perhaps a dll file for skins - but no loading!)

Can anyone help?
TIA

Hi,

Please send us the cdburner-log.txt file from this folder:

%appdata%\Acoustica\Acoustica MP3 CD Burner\

Submit an Acoustica Support Request and attach the file.

Greg

windows 7 issues

windows 7 issues

re

won't load under windows 7

Re: won't load under windows 7