file name: fileutil.dll

Support and feedback for Acoustica MP3 Audio Mixer.

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tawny
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file name: fileutil.dll

Post by tawny » Tue Apr 24, 2007 2:30 pm

I have XP Pro with System Mechanic 7 as my anti-virus and firewall. There have been several occassions over the course of the last two weeks when I try to start up Acoustica MP3 Audio Mixer (version 2.471), I get an error message stating that, "This application has failed to start because fileutil.dll was not found. Re-installing the application may fix the problem". I have done this but still experience this issue. I have checked my antivirus to see if this file has been moved to a quarantine file but that has not been the case. What is causing this issue?

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Acoustica Greg
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Post by Acoustica Greg » Tue Apr 24, 2007 4:04 pm

Hi,

Is the problem consistent? Or does it only happen part of the time? It could be that some other program you have running in the background is conflicting with MP3 Audio Mixer.

Greg

tawny
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file name: fileutil.dll

Post by tawny » Tue Apr 24, 2007 4:27 pm

It occurs almost daily

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Acoustica Eric
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Post by Acoustica Eric » Wed Apr 25, 2007 9:51 am

In my personal experience with different security tools like system mechanic, it's best to completely shut it off when installing any application. System mechanic is not one of the top rated antivirus or firewall apps out there, so it is very possible that is it mistaking good files for bad ones.

Check in the following folder to see if the file is there or not:
C:\Program Files\Acoustica MP3 Audio Mixer\

If not, let us know and we'll send that particular file to you to put in the folder.

tawny
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file name: fileutil.dll

Post by tawny » Thu Apr 26, 2007 5:12 am

Thanks for your advice. I will give that a shot. There is no need to send me the file because I saved the application on a "stick" and have that file included.

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Acoustica Eric
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Post by Acoustica Eric » Thu Apr 26, 2007 7:42 am

Ok, you can grab it off the usb stick and put it in that folder then.

tawny
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file name: fileutil.dll

Post by tawny » Thu Apr 26, 2007 10:15 am

Well, as I suspected, it did it again. I turned off System Mecahnic (Kapersky) antivirus and firewall and re-installed the program. About 3 hours later, I click on the icon to activate the program and I got the same message, that this particular file is missing and that re-installing the program may fix the problem. I am at a loss.

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Acoustica Eric
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Post by Acoustica Eric » Thu Apr 26, 2007 10:33 am

There is something on your computer that keeps removing, or does not allow the writing of that file.

I do not know how open to switching AV apps you are, but on all my computers (10+) I use Avast Home Edition. It won best AV of 2005 and 2006, working on 2007 :-)
I have never had a problem with anything like what you are describing.

I would also recommend a good malware scan on that pc. I normally point people to www.spywareterminator.com download, update definitions, full scan, clean, uninstall.

All this is up to you though.

tawny
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file name: fileutil.dll

Post by tawny » Thu Apr 26, 2007 12:15 pm

Thanks. I will look into that.

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Post by gypsy101 » Sat May 05, 2007 4:32 pm

i have avast too & sometimes i forget to turn it off ( not on the net of course) before opening mix3 or beatcraft & they open just fine. avast seems to not interfere w/ acoustica programs for me. not sure if this helps but just a heads up.

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Acoustica Eric
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Post by Acoustica Eric » Wed May 09, 2007 5:09 am

the only programs I have ever seen it have a problem with are keyloggers and such. But that's because they are essentially spyware apps.
Avast will not affect any Acoustica program.

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