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Re: Stem not working
Posted: Thu Mar 21, 2024 6:02 pm
by Acoustica Greg
Hi,
Please go into Mixcraft’s General preferences and choose the option to upload your log files, then let us know that they are uploaded.
Greg
Re: Stem not working
Posted: Thu Mar 21, 2024 6:22 pm
by gotchabeats
ok, they have been uploaded
Re: Stem not working
Posted: Fri Mar 22, 2024 12:34 am
by huik
Hi,
I also have no offer for Stems Separation.
I reinstalled, I have all the files. I sent you the Log File.
Thanks
:-j
Re: Stem not working
Posted: Fri Mar 22, 2024 2:29 am
by hpharley90
I did update and I have no stem separation.
I also put that file path into an explorer search and search came up empty.
I tried updating again through help button but it said I’m updated and to start making music.
Re: Stem not working
Posted: Fri Mar 22, 2024 10:33 am
by Acoustica Greg
hpharley90 wrote: ↑Fri Mar 22, 2024 2:29 am
I did update and I have no stem separation.
I also put that file path into an explorer search and search came up empty.
I tried updating again through help button but it said I’m updated and to start making music.
Please upload your log files in Mixcraft's General preferences.
Re: Stem not working
Posted: Fri Mar 22, 2024 10:37 am
by Acoustica Greg
huik wrote: ↑Fri Mar 22, 2024 12:34 am
Hi,
I also have no offer for Stems Separation.
I reinstalled, I have all the files. I sent you the Log File.
Thanks
:-j
Thank you for sending in your logs. Are you using Windows 8?
Re: Stem not working
Posted: Fri Mar 22, 2024 12:04 pm
by hpharley90
Acoustica Greg wrote: ↑Fri Mar 22, 2024 10:33 am
hpharley90 wrote: ↑Fri Mar 22, 2024 2:29 am
I did update and I have no stem separation.
I also put that file path into an explorer search and search came up empty.
I tried updating again through help button but it said I’m updated and to start making music.
Please upload your log files in Mixcraft's General preferences.
give me a minute on this.
I just opened Mixcraft preferences then account and I see that there are 9 checked boxes telling me to update.
I sent log files now I will update.
Another edit..
I'm good now.
I did update from Mixcraft preference>account>checked boxes>ok
I now have stem separation. Very cool!!!!
Re: Stem not working
Posted: Fri Mar 22, 2024 12:07 pm
by Acoustica Greg
Hi,
Are three of them stem separation files?
Greg
Re: Stem not working
Posted: Fri Mar 22, 2024 12:11 pm
by huik
Acoustica Greg wrote: ↑Fri Mar 22, 2024 10:37 am
huik wrote: ↑Fri Mar 22, 2024 12:34 am
Hi,
I also have no offer for Stems Separation.
I reinstalled, I have all the files. I sent you the Log File.
Thanks
:-j
Thank you for sending in your logs. Are you using Windows 8?
Hi,
yes i am using win 8.1 pro
Thanks
:-j
Re: Stem not working
Posted: Fri Mar 22, 2024 12:17 pm
by hpharley90
Acoustica Greg wrote: ↑Fri Mar 22, 2024 12:07 pm
Hi,
Are three of them stem separation files?
Greg
yes...
Re: Stem not working
Posted: Fri Mar 22, 2024 12:18 pm
by hpharley90
hpharley90 wrote: ↑Fri Mar 22, 2024 12:17 pm
Acoustica Greg wrote: ↑Fri Mar 22, 2024 12:07 pm
Hi,
Are three of them stem separation files?
Greg
yes...everything is working now Greg..
Re: Stem not working
Posted: Fri Mar 22, 2024 1:00 pm
by gotchabeats
im still waiting..........
Re: Stem not working
Posted: Fri Mar 22, 2024 4:49 pm
by Acoustica Greg
Hi,
Thank you for sending in your log files! It appears that there are at least a couple of different issues that people are running into with this. We're still investigating.
Try logging into your account at store.acoustica.com, then download and install Mixcraft 10 Pro Studio from the instructions in your library.
Greg
Re: Stem not working
Posted: Fri Mar 22, 2024 7:52 pm
by gotchabeats
ill just wait for a fix, cause I have done that several times and nothing seems to fix the problem.
Re: Stem not working
Posted: Fri Mar 22, 2024 9:07 pm
by Acoustica Greg
Hi,
We've already fixed a problem with stem separation where the server wasn't downloading the stem separation files, but you already had the files, so you're having a different problem.
If you go into Mixcraft's Account preferences, do you see the the three stem separation files in the list? If they are there and unselected, you can select them for download.
Greg