restarts

[hpharley90]

If i leave Mixcraft open without any activity my computer will crash and restart.
It might take an hour or all day but at some time I will get a blue screen telling me that error and my PC must restart.
When I first noticed this behavior I was planning on working on a project but had to resign in on my computer and reopen Mixcraft.
Then purposefully I kept an eye on PC all while Mixcraft is open but inactive and i saw blue screen then it restarted.
Is anyone having this issue?
Is it Mixcraft or my computer?
I leave my Adobe Premiere Elements video software or Photoshop open without activity and no issues.
Only Mixcraft.

[cactus-head]

Hello,

Are you letting the computer fall asleep or are you doing other things in the meantime? My suspicion is it is tied to the audio interface or the audio setup. Mixcraft can lose focus on the audio device if it is changed, if the computer falls asleep, or some other program grabs priority. Usually just a message would pop up in Mixcraft reading something like "...the audio device has changed..." . It could be that his change is causing a crash in your case based on your computer, programs running etc.

Best thing to do is pull your logs after a crash and send them into Acoustica on a support ticket.

https://acoustica.kayako.com/conversation/new

[hpharley90]

thanks cactus head


no nothing is going to sleep. All that stuff is shut off from going by the Focusrite audio set up for windows.
i'll have a project open that I walk away from to do something else for a couple of hours more or less with monitors on and Mixcraft open.
I close mixcraft now when i go away but if i leave open it will shut down mixcraft reboot and i have to enter my password to log back on and reopen mixcraft.

[ppayne]

Sounds like a defective memory module to me. Mixcraft uses a lot of memory, which could make the problem noticeable.

There are tools you can use to test the memory modules. That could be the problem.

Patrick

[hpharley90]

thanks

[CactusMusicBC]

One of the most important set up your computer for audio tweaks is to make sure that the USB ports are not set to go to sleep. This is found in advanced power settings.
As said if this happens then any audio apps will be confused and problems will appear.

[hpharley90]

One of the most important set up your computer for audio tweaks is to make sure that the USB ports are not set to go to sleep. This is found in advanced power settings.
As said if this happens then any audio apps will be confused and problems will appear.

thats taken care of thanks.

[hpharley90]

One of the most important set up your computer for audio tweaks is to make sure that the USB ports are not set to go to sleep. This is found in advanced power settings.
As said if this happens then any audio apps will be confused and problems will appear.

having trouble with this. i do windows memory diagnostic test,.It reboots when finished then i open event viewer to see results of memory diagnostic test and it goes down hill from there. i see no memory diagnostic results on right side and event viewer becomes unresponsive and i need task manager to close it on multiple tries

[ppayne]

No idea where the new freeze problem comes from. But if the memory diagnosis went through without a blue screen, then I would assume it's not a memory problem. Then I would search in a different direction.

The closest thing I could think of now is a cpu temperature problem or a driver. As a rule, a blue screen indicates a hardware problem or a low level driver problem. And check also what CactusMusicBC described with USB ports.

And check whether there is a BIOS update or Intel chip set updates for your system on the Dell Support Website. These are also typical blue screen candidates.

What you have described so far suggests to me that your hardware is not running stable with the drivers. I don't think it's a problem within Mixcraft.

Patrick

[jwarv]

One thing that has proven to be consistent in my blue screen and other hair pulling issues is what Patrick said: Drivers.

Windows driver updates have been unreliable. I found a site that updates drivers efficiently and successfully. www.drivereasy.com. There's a free version which allows you to manually update one at a time. But I pay the cheap annual fee (30-ish bucks for 3 devices) and it runs in the background periodically. It will report new updates.

Even if it doesn't solve this particular problem it's still a worthy investment. I haven't had BS since.

Jason

[Ray Cube]

One thing that I find odd is the unusual amount of ram. Are you running three sticks of 16GB ram or two 16GB sticks and two 8GB sticks?
If it's three sticks, try taking the odd stick out, especially if it is not 100% identical to the other two sticks of ram specification wise.
The program seems to load a project directly to ram and that could happen each time the autosave function happens every ten minutes if that default is left running.
You could also try turning autosave off and see if that is what is triggering the crashes when left idle.
I have noticed that whenever either MC 9 or 10 is shut down without saving it seems to create a Windows crash warning which you can see for yourself in the windows event log viewer.
However the crash logs do not coincide with actual crashes on my machine. The shutdowns are just logged as such. If I always save a project before shutting the program down, no event log is created.

MC windows crash report 1.jpg (333.11 KiB) Viewed 6879 times

MC windows crash report 2.jpg (342.58 KiB) Viewed 6879 times

[hpharley90]

i got my results for memory diagnostics and no issues found.
my computer came with a 16gb and I added a 32gb stick.
im going to check drivers today.
thank you for help.

[ppayne]

i got my results for memory diagnostics and no issues found.
my computer came with a 16gb and I added a 32gb stick.
im going to check drivers today.
thank you for help.

This can also be a problem if not exactly the same RAM modules are plugged in. With this additional information, I continue to guess RAM.

Remove the 16gb stick and put the 32gb stick into slot 1. If that helps, then buy a second exact same 32GB stick again or use only 32gb.

Patrick

[hpharley90]

i got my results for memory diagnostics and no issues found.
my computer came with a 16gb and I added a 32gb stick.
im going to check drivers today.
thank you for help.

This can also be a problem if not exactly the same RAM modules are plugged in. With this additional information, I continue to guess RAM.

Remove the 16gb stick and put the 32gb stick into slot 1. If that helps, then buy a second exact same 32GB stick again or use only 32gb.

Patrick

I bought the stick from dell for my computer. DDR4 DRAM frequency 1463.7MHz
I just updated 22 drivers on my PC .
I'll have mixcraft open all day today. I'll see what happens first before I start moving memory.

[Ray Cube]

The memory specs you said you got from Dell are well below what your CPU is capable of which on the Intel site quote DDR4 @ 2933 MHz.
That aside, memory speeds are dictated by the motherboard.

I originally had two sticks of 3200 MHz DDR3 in my system that the motherboard down-clocked to 2266 MHz to run stably with my i-9-900k.
Because I needed more ram for video editing when using CPU intensive plugins I added two additional 3200MHz sticks with as close timings as I could from the same manufacturer but could not get the exact timings again due to they had stopped the production of those at that time.
The system runs stably but the addition of those two sticks has brought the memory clock speed down a fraction more and now sits at 2133MHz.
There always seems to be a penalty for using more than two ram slots in my experience. If you can't get exact additional ram it is better in my opinion to sell the old ram and buy a new matched kit if that is still possible.

I agree though that it could still be something else although personally I have my unused disks sleep after a period of inactivity and don't suffer crashes just because I leave an open project for a few hours while I do something else.

power modes.jpg (100.07 KiB) Viewed 6814 times

32GB of ram should be sufficient for Mixcraft. Removing the one added stick should at least tell us if the program still crashes or not.
The additional stick will also bring down the speed of the existing ram if that was originally faster and was enabled to be faster.