Mixcraft Chain Link Problem

Adwianwocks · Post by **Adwianwocks** » Wed Jul 07, 2010 1:11 pm

Hello mixcraft peoples,
I've been using mixcraft ever since 3 came out. I found it to be a simple and easy process for panning, making, eq, and mixing down songs. anyhow i have a dear problem.

Ok the problem is that I can't import anything. when i click the button to add sound it goes to my documents and freezes. i get the "mixcraft not responding" thing on the right hand corner.
The only way i can add sounds is if i drag the manually into mixcraft. anyhow i have no problem with that. but it just gets worst for me. if im starting from scratch it will yet agian go to my documents and freeze up. i have no problem starting from a project that i already have done. my biggest problem is when i try mixing down it yet goes to the my documents part and freezes. its been doing it about 2 weeks so far.

But theres kinda more to it than that.
Anything that has me to import something like upload a file to megaupload freezes and crashes. if i try to use audacity to import it crashes too. sony acid same thing. i tried reinstalling mixcraft, scanning the comp for virsues, and even formatting my computer down to the bone. no dice. any suggestions? i know it HAS TO DO with the folder it imports it in because any other folder if i try to load my other projects won't crash but if i look for my project in my documents it crashes. its been really annoying.

Please help me out mixcraft team!
Adrian

YouTube · Post by **Acoustica Greg** » Wed Jul 07, 2010 4:55 pm

Hi,

What version of Windows are you using? What version and build of Mixcraft do you have?

Greg

Adwianwocks · Post by **Adwianwocks** » Wed Jul 07, 2010 5:28 pm

Acoustica Greg wrote:Hi,

What version of Windows are you using? What version and build of Mixcraft do you have?

Greg

Im using windows 7. I was using Mixcraft 5 atm then I downgraded to see if the problem persisted. It did

Adwianwocks · Post by **Adwianwocks** » Thu Jul 08, 2010 2:32 pm

anybody here?

YouTube · Post by **Acoustica Greg** » Thu Jul 08, 2010 2:43 pm

Hi,

Try it again, and if it freezes, quit Mixcraft immediately and send us your mixcraft-log.txt file, which is located in this folder:

%appdata%\Acoustica\Mixcraft

Submit an Acoustica Support Request and attach the log file along with a brief description of the problem.

Greg

Adwianwocks · Post by **Adwianwocks** » Fri Jul 09, 2010 2:31 pm

is it a hidden folder?

YouTube · Post by **Acoustica Greg** » Fri Jul 09, 2010 2:56 pm

Hi,

Yes, it might be if you have your application data folder hidden. Another way to find it is to click on the Windows Start Menu, select All Programs, then Acoustica Mixcraft 5, and finally Logs. That will pop up the folder with the mixcraft-log.txt file.

Greg

Adwianwocks · Post by **Adwianwocks** » Fri Jul 09, 2010 4:41 pm

im just wondering cause i sent a support ticket a few hours ago.

Thnx