I can’t Purchase Mixcraft 10
Moderators: Acoustica Greg, Acoustica Eric, Acoustica Dan, rsaintjohn
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- Posts: 13
- Joined: Wed Jun 07, 2023 5:44 am
I can’t Purchase Mixcraft 10
I’ve been waiting so long to finally finish up my projects that Mixcraft 9 wouldn’t allow me to do because of bugs and crashes. Now that the 10 is here and I’m excited! When i go to purchase it keep giving me this error message to contact my card issuer and I have money in my account. I tried using PayPal and same message. Is anyone else having a problem downloading the 10 Pro Studio??
Re: I can’t Purchase Mixcraft 10
Same here in the UK.
- Mr.Mxyzptlk
- Posts: 442
- Joined: Sat May 23, 2020 11:28 pm
- Location: Bridgwater, Somerset. UK
Re: I can’t Purchase Mixcraft 10
I purchased my copy in the early hours of this morning and installed without any problems? (In UK)
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Re: I can’t Purchase Mixcraft 10
Mr.Mxyzptlk - using Paypal or a card?
- Mr.Mxyzptlk
- Posts: 442
- Joined: Sat May 23, 2020 11:28 pm
- Location: Bridgwater, Somerset. UK
Re: I can’t Purchase Mixcraft 10
I just grabbed the first card to hand. Think it was my Visa. Went through first time, no problems.
i7-10700K 8Core @3.80 GHz, 128GB- 5TB NVMe+3TB SSD (Int) 4TB SSD (Ext)- Samsung 24"x3 Mon- PreSonus Studio 1810c+Eris E5 XT+Atom SQ- Yamaha Montage 7- AKG D5- Win 11 Pro- MX10 Pro- EastWest- Roland Cloud- KORG 4- Spitfire Audio- Heavyocity- 8Dio- NI
Re: I can’t Purchase Mixcraft 10
Mr.Mxyzptlk - OK, thanks.
- Mr.Mxyzptlk
- Posts: 442
- Joined: Sat May 23, 2020 11:28 pm
- Location: Bridgwater, Somerset. UK
Re: I can’t Purchase Mixcraft 10
What problem are you having? Sometimes it helps clearing your cache.
i7-10700K 8Core @3.80 GHz, 128GB- 5TB NVMe+3TB SSD (Int) 4TB SSD (Ext)- Samsung 24"x3 Mon- PreSonus Studio 1810c+Eris E5 XT+Atom SQ- Yamaha Montage 7- AKG D5- Win 11 Pro- MX10 Pro- EastWest- Roland Cloud- KORG 4- Spitfire Audio- Heavyocity- 8Dio- NI
Re: I can’t Purchase Mixcraft 10
Paypal approves the purchase but when then seek to confirm the purchase with Acoustica, it just errors and says I need to contact my card provider.
I have come across something similar a couple of times some years ago and on those occasions it was something to do with the seller website not receiving a confirmation token from Paypal.
I would prefer to use Paypal as my card provider charges a fee for dollar transactions.
I have come across something similar a couple of times some years ago and on those occasions it was something to do with the seller website not receiving a confirmation token from Paypal.
I would prefer to use Paypal as my card provider charges a fee for dollar transactions.
- Acoustica Greg
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Re: I can’t Purchase Mixcraft 10
Hi,
Anybody having purchasing problems can contact customer support directly (this is also a good idea for privacy reasons): https://acoustica.kayako.com/conversation/new
Greg
Anybody having purchasing problems can contact customer support directly (this is also a good idea for privacy reasons): https://acoustica.kayako.com/conversation/new
Greg
Mixcraft - The Musician's DAW
Check out our tutorial videos on YouTube: Mixcraft 10 University 101
Check out our tutorial videos on YouTube: Mixcraft 10 University 101
Re: I can’t Purchase Mixcraft 10
Thanks Greg, I did log a support call a few hours ago so am waiting until I get a reply.
I guess I will not be getting my hands on version 10 today.
I guess I will not be getting my hands on version 10 today.
- Acoustica Greg
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Re: I can’t Purchase Mixcraft 10
Hi,
Looks like you're corresponding with support. They'll help you out.
Greg
Looks like you're corresponding with support. They'll help you out.
Greg
Mixcraft - The Musician's DAW
Check out our tutorial videos on YouTube: Mixcraft 10 University 101
Check out our tutorial videos on YouTube: Mixcraft 10 University 101
Re: I can’t Purchase Mixcraft 10
Problem solved. Support services were very helpful.
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- Posts: 13
- Joined: Wed Jun 07, 2023 5:44 am
Re: I can’t Purchase Mixcraft 10
how didthey solve the problem? I'm still having trouble purchasing
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- Posts: 13
- Joined: Wed Jun 07, 2023 5:44 am
Re: I can’t Purchase Mixcraft 10
I’ve tried both PayPal and Debit Card, i got the same error message.
- Acoustica Greg
- Posts: 25074
- Joined: Wed Mar 01, 2006 5:30 pm
- Location: California
- Contact:
Re: I can’t Purchase Mixcraft 10
Hi,Pfrancis209 wrote: ↑Wed Jun 07, 2023 1:21 pm how didthey solve the problem? I'm still having trouble purchasing
It looks like customer support replied to your ticket. We're looking into the issue you're having, but we don't have a solution yet. They'll help you out.
Greg
Mixcraft - The Musician's DAW
Check out our tutorial videos on YouTube: Mixcraft 10 University 101
Check out our tutorial videos on YouTube: Mixcraft 10 University 101