I can’t Purchase Mixcraft 10

Pfrancis209 · Post by **Pfrancis209** » Wed Jun 07, 2023 5:49 am

I’ve been waiting so long to finally finish up my projects that Mixcraft 9 wouldn’t allow me to do because of bugs and crashes. Now that the 10 is here and I’m excited! When i go to purchase it keep giving me this error message to contact my card issuer and I have money in my account. I tried using PayPal and same message. Is anyone else having a problem downloading the 10 Pro Studio??

avid_d · Post by **avid_d** » Wed Jun 07, 2023 7:19 am

Same here in the UK.

Mr.Mxyzptlk · Post by **Mr.Mxyzptlk** » Wed Jun 07, 2023 8:18 am

I purchased my copy in the early hours of this morning and installed without any problems? (In UK)

avid_d · Post by **avid_d** » Wed Jun 07, 2023 8:22 am

Mr.Mxyzptlk - using Paypal or a card?

Mr.Mxyzptlk · Post by **Mr.Mxyzptlk** » Wed Jun 07, 2023 8:27 am

I just grabbed the first card to hand. Think it was my Visa. Went through first time, no problems.

avid_d · Post by **avid_d** » Wed Jun 07, 2023 8:35 am

Mr.Mxyzptlk - OK, thanks.

Mr.Mxyzptlk · Post by **Mr.Mxyzptlk** » Wed Jun 07, 2023 8:39 am

avid_d wrote: ↑Wed Jun 07, 2023 8:35 am Mr.Mxyzptlk - OK, thanks.

What problem are you having? Sometimes it helps clearing your cache.

avid_d · Post by **avid_d** » Wed Jun 07, 2023 8:49 am

Paypal approves the purchase but when then seek to confirm the purchase with Acoustica, it just errors and says I need to contact my card provider.

I have come across something similar a couple of times some years ago and on those occasions it was something to do with the seller website not receiving a confirmation token from Paypal.

I would prefer to use Paypal as my card provider charges a fee for dollar transactions.

YouTube · Post by **Acoustica Greg** » Wed Jun 07, 2023 9:22 am

Hi,

Anybody having purchasing problems can contact customer support directly (this is also a good idea for privacy reasons): https://acoustica.kayako.com/conversation/new

Greg

avid_d · Post by **avid_d** » Wed Jun 07, 2023 9:33 am

Thanks Greg, I did log a support call a few hours ago so am waiting until I get a reply.

I guess I will not be getting my hands on version 10 today.

YouTube · Post by **Acoustica Greg** » Wed Jun 07, 2023 10:53 am

Hi,

Looks like you're corresponding with support. They'll help you out.

Greg

avid_d · Post by **avid_d** » Wed Jun 07, 2023 12:46 pm

Problem solved. Support services were very helpful.

Pfrancis209 · Post by **Pfrancis209** » Wed Jun 07, 2023 1:21 pm

how didthey solve the problem? I'm still having trouble purchasing

Pfrancis209 · Post by **Pfrancis209** » Wed Jun 07, 2023 1:27 pm

I’ve tried both PayPal and Debit Card, i got the same error message.

YouTube · Post by **Acoustica Greg** » Wed Jun 07, 2023 1:36 pm

Pfrancis209 wrote: ↑Wed Jun 07, 2023 1:21 pm how didthey solve the problem? I'm still having trouble purchasing

Hi,

It looks like customer support replied to your ticket. We're looking into the issue you're having, but we don't have a solution yet. They'll help you out.

Greg

I can’t Purchase Mixcraft 10

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