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can't upload .wma sound

Posted: Wed Apr 01, 2009 9:17 am
by lips66
I'm trying to upload a .wma file

Sound ==> Add a Sound

Select the .wma file

this message appears in the "Find a Sound" box

"Problem loading MP3! Please send this MP3 to Acoustica so we can analyze why it does not load"

I'ts not an mp3 file to begin with. It's a .wma file. And I have uploaded and installed the .exe file that supposedly enables the program to work with .wma files.

the file was created with an olympus digital voice recorder.

how can i fix this?

thank you

Posted: Thu Apr 02, 2009 11:00 am
by Acoustica Greg
Hi,

Try downloading and installing this patch, which is different than the "WMA support" download.

Greg

can't upload .wma sound

Posted: Fri Apr 03, 2009 12:43 am
by shindhu
Hi,

I have the same issue with .wma sound i have which i have ripped off cds to my computer.

I have the same error msg and i have tried installing the patch to no luck.

It stated that the patch was not installed as i didnt need it as my computer could already play .wma files. and stated that there could be another problem.

can't upload .wma sound

Posted: Fri Apr 03, 2009 12:47 am
by shindhu
this is the exact error message...

" The patch has not been applied. your computer did not need the patch. you could already be ready to use WMAs or there could be another problem."

Posted: Sat Apr 04, 2009 8:46 am
by Acoustica Greg
Hi,

Is the WMA file copy-protected? Where did you get it? If you like, you can send it to us and we'll check it out.

Greg